Order of Products
Payment Methods Accepted
Shipping costs in Italy
Shipping costs in Europe
Delivery methods in Italy
Delivery methods in Europe
Images, Texts, Graphics
Right of withdrawal
Newsletter subscription / cancellation
Customer Feedback, emails, comments, criticisms and communications
Sale in Europe
Alternative dispute resolution
These General Conditions of Sale and Guarantees (hereinafter referred to as "General Conditions of Sale and Guarantees"), exclusively regulate the contractual relations between the customers of the corde.it site (hereinafter referred to as "Customers") and the seller Monteisolacorde Snc with CF 01625690175 and VAT number 01625690175, (hereinafter referred to as the "Seller"). These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions. The Seller may be obliged to modify some of these conditions; Customers are therefore advised to read the General Conditions of Sale and Warranties for each purchase on the corde.it website (hereinafter referred to as "the Site"). Each purchase on the Site is subject to the General Conditions of Sale and Guarantees applicable on the date of the order. The Seller trusts that, once the order has been validated, the Customers have read and accepted without reservation the General Conditions of Sale and Warranties.Customers undertake to comply with the General Conditions and the Conditions of Use detailed in the 23 points in this section.
2. General introduction
Our site corde.it sells braids, ropes, nets and derivatives. The sale of the products on this site is reserved for sale in the Italian territory with the exception of the towns of San Marino and Livigno and in Europe. The sale takes place exclusively through our online site at www.corde.it owned by the Seller, a legal person who sells goods or services through the online sale, i.e. the contract stipulated exclusively in the context of the remote communication system commonly referred to as Internet.
3. Product Orders
Our products can be ordered from our website www.corde.it 24 hours a day and 7 days a week.
The order process at the checkout consists of the following steps. Once the choice of products has been made and the cart validated, the Customers will find themselves at the checkout:
- choose whether to create an account or proceed as a guest - alternatively, if you are already a registered user, log in
- enter your details (of the buyer) and choose whether to send to another address other than the sender's address
- if at point 2 a different shipping address is chosen, enter the shipping address data
- choose the shipping method among the various options proposed
- choose the payment method among the various options proposed
- check the order, the correctness of the data entered and confirm the purchase
To confirm the purchase, the customer must have accepted the General Conditions of Sale which will definitively formalize the sales contract that binds them to the Seller.
4. Information on Products
All information relating to the characteristics, description, illustrative photographs of the products on our site are provided by our suppliers or made by our staff. If necessary, the Seller reserves the right to modify or adapt the information of the products in the catalog even without notice.
5. Sale Prices
All sales prices of the products indicated on the Site in the catalog are expressed in euros as the final price but do not include shipping costs or the right of cash on delivery, which are always charged to the Customers. The Seller reserves the right to change prices at any time without prior notice, but equally undertakes to apply the prices indicated on the Site at the time the order is placed.
6. Minimum order
There is no minimum order amount, it is also possible to order a single product.
7. Product Availability
The availability of the products is always indicated and updated to 95% in our online catalogs on our site. The state is divided into two categories:
If the purchased item is no longer available, the Seller will contact the customer by e-mail or by telephone within 24 hours of his purchase, informing him of the unavailability of the item, offering three possible solutions in the following order of priority:
- replacement with another item of equal value, in the case of a lower cost, the Seller will refund the difference, in the case of a higher cost, the Customer will have to integrate the payment of the missing difference
- if the customer has purchased more than one item, partial refund of the amount of the missing item
- if the customer has purchased only one item, full refund of the order
8. Accepted Payment Methods
The Seller uses the PayPal payment method to guarantee the security of Customer payments and the confidentiality of the credit card data used. Payment by credit card (direct) is supported by the Stripe Inc. service which accepts VISA and Mastercard cards. Other payment methods are possible by bank transfer, cash on delivery (payment in cash upon arrival of the goods, directly to the courier | an extra cost of 4.50 Euro will be added for the right of cash on delivery, even in the case of free shipping). For the method of payment by bank transfer, the customer has 5 working days to make the payment. If the payment has not been made within 5 working days, the Seller will cancel the order without notice.
In the case of product customization, advance payment is required.
9. Shipping costs in Italy
Shipping costs are fixed throughout the Italian territory regardless of the weight of the package and the quantity of products purchased:
8.90 EURO (shipping by express courier of your choice between BRT and UPS for orders up to 89.00 EURO)
4.50 EURO (shipping by UPS express courier for orders over 89.00 EURO)
0.00 EURO (shipping by BRT express courier for orders over 89.00 EURO)
In the case of shipping to Calabria, Puglia, Sardinia and Sicily, the delivery time is estimated at least 24/48 hours longer than in the rest of the regions.
10. Shipping costs in Europe
Shipping costs in Europe are divided into three zones with a fixed amount regardless of the weight of the package and the quantity of products purchased:
12.90 EURO (shipping in 48/96 hours) - Free for orders over 189 EURO
13.90 EURO (shipping in 48/96 hours) - Free for orders over 189 EURO
14.90 EURO (shipping in 48/96 hours) - Free for orders over 189 EURO
ZONE 1: Austria, France, Belgium, Denmark, Germany and Luxembourg.
ZONE 2: Croatia, the Czech Republic, the Netherlands, Romania, Slovakia, Spain, Sweden and the United Kingdom.
ZONE 3: Bosnia and Herzegovina, Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Ireland, Poland, Portugal and Slovenia.
The Seller reserves the right to change the prices of shipping costs at any time without notice, but equally undertakes to apply the prices indicated on the Site at the time the order is placed.
11. Delivery methods in Italy
The shipments proposed by the Seller are made in Italy with UPS or BRT courier. The products purchased on our site are delivered only in Italy, with the exception of the towns of San Marino and Livigno. The Seller reserves the right to change the couriers used or the delivery methods at any time without prior notice, but equally undertakes to apply the couriers and delivery methods indicated on the Site at the time the order is placed.
12. Delivery methods in Europe
The shipments proposed by the Seller are made in Europe by parcel with UPS courier. The products purchased on our site are delivered in Europe with the exception of Cyprus, Croatia and Malta. The Seller reserves the right to change the couriers used or the delivery methods at any time without prior notice, but equally undertakes to apply the couriers and delivery methods indicated on the Site at the time the order is placed.
13. Images, Texts, Graphics
All the images and some texts of the products on our site are covered by copyright and owned by the manufacturers or suppliers or by the company Monteisolacorde Snc . Their use is granted to the Seller as an authorized seller, or through the purchase of products from the wholesaler or factory that supplies exclusively original items with the acquitted contribution. Any abuse and / or non-compliant use will be prosecuted in accordance with the law.
All the products on our site in the online catalogs benefit from any conventional guarantee that is directly provided by the manufacturers and the reference legislation as well as the methods of applying the guarantee will be those indicated and highlighted by the manufacturer together with the product. In addition to the conventional product warranty provided by the manufacturer, it is provided for in accordance with articles 128-135 of Legislative Decree no. 206/2005 also the legal guarantee for lack of conformity. The legal guarantee in favor of the consumer Customer (natural person who buys the goods for purposes unrelated to business or professional activity) covers the lack of conformity, existing at the time of delivery of the goods, which occurred within two years of delivery of the goods. .The lack of conformity must be communicated, under penalty of forfeiture, within two months from the date on which the consumer discovered the defect. The action against the seller is prescribed in any case within twenty-six months from the delivery of the goods. In case of lack of conformity, the consumer customer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or termination of the contract, according to the provisions of art. 130 of Legislative Decree no. 206/2005, in this regard, the Customer must keep the invoice or order receipt that he will receive via e-mail in PDF format. Once the product returned by the Customer has been checked, if following checks and / or intervention on the product under analysis,it is noted that the reported defect does not integrate a lack of conformity pursuant to articles 128 and following of Legislative Decree no. 206/2005, the Customer will be charged for any verification and restoration costs incurred by the Seller, as well as transport costs, if incurred by the Seller.
Any customer complaints can be sent by e-mail to email@example.com or by telephone at the telephone number (+39) 0309826553 or by sending a fax to the number (+39) 0309826653.
16.1 Right of Withdrawal - D.LGS N.206 / 2005
Lei ha il diritto di recedere dal contratto, senza indicarne le ragioni, entro 14 giorni. Il periodo di recesso scade dopo 14 giorni dal giorno in cui Lei o un terzo, diverso dal vettore e da Lei designato, acquisisce il possesso fisico dei beni. Per esercitare il diritto di recesso, Lei è tenuto a informarci ai seguenti recapiti: (Monteisolacorde Snc - Via dei carretti,14 - 25040 Colombaro di Cortefranca (BS) | Tel: 030.9826553 | Fax: 030.9826653 | firstname.lastname@example.org) della sua decisione di recedere dal presente contratto tramite una dichiarazione esplicita (ad esempio lettera inviata per posta, fax o posta elettronica). A tal fine può procedere al reso tramite il form disponibile nella sezione dedicata del suo account o utilizzare qualsiasi altra esplicita dichiarazione, sarà nostra cura trasmetterle una conferma del ricevimento del recesso tramite fax o posta elettronica. Per rispettare il termine di recesso, è sufficiente che Lei invii la comunicazione relativa all'esercizio del diritto di recesso prima della scadenza del periodo di recesso.
16.2 Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The reimbursement can be suspended until the goods are received or until thedemonstration by the consumer that he has returned the goods, if earlier. Please send back the goods to Monteisolacorde Snc - Via dei carretti, 14 - 25040 Colombaro di Cortefranca (BS) without undue delay and in any case within 14 days from the day on which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of returning the goods will be at your expense, you can follow two methods:The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of returning the goods will be at your expense, you can follow two methods:The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of returning the goods will be at your expense, you can follow two methods:
- request collection by one of our couriers at a cost of 8.90 euros;
- proceed with the shipment independently using its courier. You are only responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
16.3 Exclusion of withdrawal
The Decree regulates the cases, of which the consumer must be expressly informed, in which the right of withdrawal cannot be applied for tailor-made or “clearly personalized” packaging.
The right of withdrawal cannot therefore be exercised: on customized products at the express request of the customer (eg customized products with names and / or numbers).
The Seller assumes no responsibility for disservices attributable to force majeure which prevented, in whole or in part, from executing the contract within the agreed time. The Seller will not be liable for any damages, losses and / or costs incurred as a result of the non-execution of the contract for the reasons mentioned above, as the buyer is only entitled to a refund of the price paid.
In contracts that provide for the Seller's obligation to ship the goods, the risk of loss or damage to the goods remains with the Seller until the Customer physically takes possession of the goods. However, if the Customer offers alternative means for the transport of the goods to those proposed by the Seller, then the risk of shipping remains with the Customer, without prejudice to the Customer's right towards the carrier.
Unless otherwise agreed by the parties to the sales contract, the Seller is obliged to deliver the goods to the consumer without undue delay and at the latest within thirty days from the date of conclusion of the contract. The delivery obligation is fulfilled by transferring the material availability or in any case the control of the goods to the Customer. If the Seller fails to comply within the deadline, the Customer invites to make the delivery within an additional period appropriate to the circumstances. If the additional term thus granted expires without the goods having been delivered, the Customer is entitled to terminate the contract.
18. Cookies Policy
20. Newsletter Subscription / Cancellation
Subscription to the Seller's newsletter can be done through the appropriate newsletter registration box at the bottom of the Site or at checkout during the purchase phase by ticking the appropriate box. It is possible to unsubscribe from the Seller's newsletter, using the unsubscribe link at the bottom of any newsletter received.
21. Customer Feedback, e-mails, comments, reviews, criticisms and communications
All opinions, comments of Customers sent to the Seller, are monitored. In the event that these opinions are contrary to laws or morality (abusive advertising, defamatory intentions, insults, improper comments), the certifying body of the reviews reserves the right to reject or cancel the opinion in question.
For civil disputes relating to the application of this contract, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
23. Sales in Europe
Our corde.it site also sells in Europe with the exception of Cyprus, Croatia and Malta. In the case of requests and / or orders received from countries in exception, the seller will cancel the order and refund the amount paid for the value of the entire order paid. The corde.it site is in Italian and English (through an automatic translation generated by the free translator of Bing), the customer who purchases from European countries accepts the general conditions of sale.
24. Alternative dispute resolution
Consumers residing in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr